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Please see below for frequently asked questions regarding returns and refunds.

How long will it take me to receive my warranty replacement?

Once your claim has been approved and have finalized your replacement order, the delivery time with standard shipping for domestic orders is 5 to 7 days.

I returned an item. When will I receive my refund?

All returns are processed within a few business days once they are received at Case-Mate. Refunds are processed back to the original method of payment. We recommend allowing up to 5 business days for the refund to your reflect on your account. Processing time may vary depending on the financial institution.

I was sent the wrong item. What should I do?

Our experienced Customer Support Team can help you get the right item. Please SUBMIT A REQUEST and we will be happy to get this corrected for you!